Customer Relationship Manager Job

at Standard Chartered Bank Plc - Nigeria (Anywhere) | Posted under Marketing & Sales Jobs

Job Title: Customer Relationship Manager
Job ID: 371037
Location: Nigeria
Organisation: Standard Chartered Bank Plc – SCB Nigeria
Sector: Banking and Finance

Job Description: – To acquire, deepen and grow Priority Banking customer relationships through effective relationship management – Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities:

  • Achieve cluster overall profitability target
  • Actively grow the Priority & International Banking segment through New to Bank customer acquistion
  • Implement and execute regular sales activities to generate business for the segment
  • Increase customer satisfaction and service quality as per established standards
  • Lead generation through organised sales presentations to groups and organisations
  • Solicit referals from other parts of the group as well as busines referals to other business units
  • Maintain excellent customer experience and grow customer loyalty
  • Team Leadership
  • Portfolio growth
  • Grow product holdings per customer
  • Grow the number of customers signed on to alternate channels
  • Resolve customer complaints within the expected time frame
  • NIL fraud
  • Dormant account reactivation
  • Improve the branch and segment NPS scores
  • Consistently adhere to local and international regulatory standards

Qualifications & Skills:

  • Strong Banking and Financial Institutions sales experience.
  • University graduate with strong academic credentials
  • Sound knowledge of banking products and services, banking procedures, local laws and regulations
  • Excellent financial market knowledge and competitive awareness
  • Strong interpersonal and communications skills
  • Team player who shows initiative, assertiveness and strong leadership qualities
  • Sales driven
  • Strong customer service orientation

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.


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Published at 18-02-2013
Viewed: 1011 times