Customer Service Agent Job

at Phillips Consulting Limited (Anywhere) | Posted under Customer Service & Support Jobs

Job Title: Customer Service Agent
Location: Nigeria
Recruiter: Phillips Consulting Limited

JOB RESPONSIBILITY

• Attending to walk in customers
• Excellent Customer Service
• Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manner
• Customer Handling Time
• All customers are to be served within the agreed time limits for both regular and High Value Customers.
• Reporting
• Provide daily feedback on business activities.
• Care of Company asset

SKILLS & COMPETENCIES

• Computer Skills:
1) Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
2) Knowledge of Microsoft Office package.
• Customer Service Skills

-Passion for customer satisfaction and service delivery (customer centric)
• Good communication skills
• Attention to detail
• Empathetic
• Patient
• Excellent listening skills

Additional Job specific requirements:
1. Basic understanding and knowledge of GSM market and Telecoms products and services
2. It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location

Qualification: OND

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Published at 24-03-2013
Viewed: 899 times